Domestic orders: You can process your return here. https://www.jonnycota.com/a/returns Once approved you’ll received a pre-paid return label by email.
International orders: We are unable to supply return labels for international orders. However they can still be shipped back for a full refund or exchange. Please ship returns back to our flagship store at the following address.
Full priced item(s) can be returned within 14 days of delivery for a full refund or exchange. All sale items, including items purchased at a discount during a promotion, are final sale.
The tag must be intact and attached to the returned item(s). Item(s) must not have been worn, washed, or altered in any way, and must not show any signs of use.
Refunds will be processed within one week of receipt of returned items. Refunds for orders paid by credit card will appear on the client's next billing statement. Orders paid by Paypal will be refunded to the original account within 7 days.
Jonny Cota Studio will not accept returned merchandise that does not follow the terms and conditions stated in our returns policy. Such items will be returned to the sender at the original shipment address.
Questions about our return policy? Contact us at firstname.lastname@example.org